FAQ - よくある質問

When are you open? - 営業時間はいつですか?

We are open Wed - Fri from 12:30 - 21:00 and Sat from 12:00 - 18:00. However we can't always be at triplo when there is no lesson scheduled.


How long is one lesson? - 1レッスンは何分間ですか?

Group lessons and private lessons are 55mins, but this is usually divided into two halves of 25 minutes with a 5 minute break. We do this because most people find it hard to concentrate for an entire 50mins. The break allows you to relax and also take in what you've learned so far on in the lesson. Plus of course you can get a drink or use the restroom.


When do I take lessons? - レッスンは何時にありますか?

triplo offers a flexible schedule that allows you to take a lesson at a time that's most convenient for you. You are not required to take a lesson at the same time every week. Just look at the schedule, find a lesson that matches your level and reserve the class by emailing us. You can take as many lessons as you like in a week, but be careful if you take the same type of class twice in a week it will usually cover the same topic.



How many students are there in a class? - グループレッスンは1クラス何人までですか?

In our regular lessons there are a maximum of 4 students. This is a good number to do both pair work and group work, as well as allowing the teacher to give adequate attention to each student.


Is it true you don't have classrooms? - 教室がないって本当ですか?

Yes, it's true we don't have classrooms as such. It is part of our philosophy to create a more relaxing and natural environment for learning. Our space is divided into different areas all of which we use for lessons and learning. You will find our space closer to a cafe or living room than an Eikawa!



How do I reserve a lesson? - レッスンはどうやって予約しますか?

You can reserve a lesson with our online system, or telling us when you are at triplo. You can reserve a lesson at anytime up to 10 minutes before the lesson starts - but we do better if you let us know as soon as possible.


Can I mix private and group lessons? - 1か月にプライベートレッスンとグループレッスンを一緒に受講できますか?

Yes, you can. You can take a mix of private and group lessons. This is good if you need to focus on something very specific but still want the best of social learning.


How I cancel a lesson reservation? - レッスンはどうやってキャンセルしますか?

You can cancel a lesson reservation at any time up to an hour before the class starts with our online system, and then take the lesson at another time. However if you cancel the lesson one hour or less before the lesson is due to start you will forfeit the lesson.


How do you divide the levels of ability? - レベル分けはどのように行われますか?

At triplo we follow the Common European Framework of Reference for Languages (CEFR), which is the standard guide for levels of languages in Europe and is commonly used in schools in the UK and Australia. You will also find a lot of text books and readers have the CEFR levels on the back so it is easy to find other material that matches your level. To find out more about CEFR visit Wikipedia




How do I pay? - 支払い方法は何ですか?

You can pay by cash or credit card. You can buy one month, 3 months or 6 months at a time.


When do I pay? - 授業料はいつ払いますか?

We ask you to pay the registration fee when you sign up, but you can pay the lesson fee anytime. We ask that you pay for the following month's lessons by the 27th of the previous month, so for example you need to pay the lesson fee for April by March 27th.


How do I use the library? - ライブラリーの使い方を教えてください。

Using the library is very simple. You pay a small deposit of ¥1,000 and then you can borrow one book at a time for up to 2 weeks. If you damage or lose the book we use the deposit to replace the book.


Can I buy extra lessons? - レッスン回数を増やすことはできますか?

Yes, you can. At the moment we only offer the basic 4 lessons a month package, but if you want to add an extra lesson or two in any given month, you can just pay per extra lesson.


Can I carry over my un-used lessons? - 使い切れなかったレッスンは振替できますか?

Because our system is flexible and you can choose when to take your lessons you might not use all your lessons in a month. in that case we do allow you to roll-over up to 50% of your package total lessons. So for example if you have 4 lessons in your package you can roll over 2 of your lessons to the following month. However you can only ever roll over a maximum of 50% of your package total per month. We want you to learn as much and effectively as possible so you can not endlessly accrue lessons. It's better for you and better for us.


Do I need to buy a textbook? - 教科書は買う必要がありますか?

No, you don't need to buy a textbook and in fact generally we don't like textbooks at triplo. We of course use lots of reference materials, but we think it's much more interesting and engaging for you, if we create our own original content and lessons. It also allows us to apply our learning philosophy to each class.


What is the money back guarantee? - 返金保証について教えてください。

The money back guarantee means that if you are unhappy with the quality of our lessons after your first month with us, we will refund you your full lesson fee. We don't, however, refund the registration fee. And if you paid by credit card we will deduct a small handling fee. We also ask you to clearly explain why and how the quality of our lessons was not what you expected so that we can do our best to improve what we offer.




Can I take a leave of absence? - 休学できますか?

You can take a leave of absence from triplo for up to 2 months without losing your membership privileges or online account, but you must clearly inform us of your intention to take a leave of absence. When you return to triplo you will have to pay a reactivation fee (¥5,000) and then you can just resume paying the lesson fee and taking lessons. If you intend to be absent for more than 2 months then you will have to re-join triplo when you return.




How do I leave triplo? - 退会したい時はどうすればいいですか?

Leaving triplo is very easy, but we'll be sad to see you go. Please inform us at least by the 27h of the month before you wish to leave, so 27th of March if you want to leave in April. But the sooner you can let us know of your intention to leave the better. When you leave we will ask you why and would appreciate your honest feedback on how to improve what we offer. If you later decide you want to re-join you will have to pay the reactivation fee (¥5,000+tax).





Any more questions? - その他の質問

If you have any other questions please contact us directly.